1. Acceptance
By accessing, browsing, or using this website, submitting a service request, requesting a quote, scheduling an appointment, or booking a home service, you agree to these Terms & Conditions and the applicable Privacy Policy. If you do not agree with these terms, please discontinue use of the website and services.
2. Website and Service Usage
This website provides general information about home repair, maintenance, improvement, renovation, installation, and related services. It may also allow you to request quotes, submit enquiries, schedule consultations, or provide project information.
Submitting an online request does not by itself create a binding service agreement. Specific work will be governed by the applicable written estimate, proposal, work order, or service agreement.
3. Service Agreements
Each project or service may be subject to a separate written agreement describing the scope of work, pricing, materials, payment requirements, scheduling, warranties, exclusions, and other applicable responsibilities.
If the terms of a written service agreement conflict with these website terms regarding a specific project, the applicable written service agreement will generally control that project.
4. Your Responsibilities
You agree to provide accurate, complete, and current information when requesting services, completing forms, requesting quotes, or communicating about a project.
You are responsible for providing reasonable and safe access to the property and work areas and for promptly notifying us of circumstances that may affect the scope, timing, safety, or cost of the requested work.
5. Property Access and Preparation
You must provide access to the areas where work is scheduled to take place. Delays caused by unavailable access, restricted areas, locked spaces, or other customer-controlled circumstances may affect appointment times or project completion.
You should also secure valuables, fragile items, personal belongings, and pets located near the work area when reasonably necessary.
6. Quotes and Estimates
Quotes and estimates are based on the information available when they are prepared and are valid only for the period stated in the applicable quote or agreement.
Pricing may change if the scope of work changes, additional services are requested, material prices change, or hidden or unforeseen property conditions require additional labor or materials.
7. Pricing and Payments
Payments, deposits, balances, material charges, taxes, and other applicable costs will follow the payment schedule established in the applicable written agreement.
Late or unpaid balances may result in delayed, suspended, or cancelled work where permitted by the applicable agreement and law. Additional charges may apply for approved changes or work outside the original scope.
8. Changes to the Scope of Work
Requests to add, remove, modify, upgrade, or substitute work or materials may require a revised quote or written change order.
Changes may affect the total project price, materials, labor requirements, and estimated completion date. Additional work may require approval before it begins.
9. Scheduling
Start dates and completion dates are estimates unless a specific date or schedule is expressly guaranteed in writing. Weather, permits, inspections, material availability, supplier delays, labor availability, property access, and unforeseen site conditions may affect scheduling.
Reasonable efforts will be made to communicate significant scheduling changes and arrange revised appointment dates when necessary.
10. Cancellations and Rescheduling
Customers should provide reasonable notice when cancelling or rescheduling appointments. Depending on the applicable agreement, charges may apply for completed work, purchased materials, special-order products, reserved labor, or other costs already incurred.
11. Materials and Products
Materials, fixtures, appliances, equipment, and other products may be affected by availability, supplier limitations, shipping delays, discontinued products, or manufacturer restrictions.
If a selected product becomes unavailable, a comparable alternative may be proposed where practical. Any material substitution that changes the agreed scope or price may require approval.
12. Customer-Provided Materials
If you provide materials, fixtures, appliances, equipment, or other products for installation, you are responsible for ensuring that they are suitable and available for the intended work unless otherwise agreed in writing.
We may not be responsible for defects, incompatibility, missing components, incorrect specifications, manufacturer defects, or delays caused by customer-provided materials.
13. Permits and Approvals
Some projects may require permits, inspections, property-owner approvals, or compliance with applicable building, safety, zoning, or other requirements. Responsibility for obtaining required permits or approvals will be determined by the applicable service agreement.
14. Safety Requirements
You agree to provide a reasonably safe environment for personnel performing services and to disclose known hazards that could affect the work.
Work may be delayed, modified, or refused when conditions create an unreasonable safety risk or prevent the service from being performed properly.
15. Pets and Personal Belongings
Customers are responsible for securing pets and protecting personal belongings located near work areas. We may request that pets, furniture, valuables, or other items be moved when necessary for safe access and service performance.
16. Warranty
Any workmanship guarantee or service warranty will be provided according to the terms stated in the applicable written agreement.
Warranty coverage may not apply to damage caused by misuse, neglect, unauthorized modifications, normal wear and tear, third-party work, customer-provided materials, or conditions outside the original scope of work.
17. Manufacturer Warranties
Products and materials may be covered by warranties provided by their respective manufacturers. Manufacturer warranties are subject to the manufacturer's own terms, conditions, limitations, exclusions, and claim procedures.
18. Third-Party Service Providers
Some projects may involve independent contractors, specialist trades, suppliers, delivery providers, manufacturers, payment processors, or other third parties.
Where applicable, services and products provided by third parties may be subject to their own terms, warranties, policies, and limitations.
19. Website Content
We make reasonable efforts to keep website information accurate and useful. However, service descriptions, images, availability, pricing examples, specifications, and other content may change or contain errors.
Website content is provided for general informational purposes and does not guarantee a particular service result, price, material, availability, or completion date unless expressly confirmed in writing.
20. Intellectual Property
Website content, including text, graphics, photographs, illustrations, designs, layouts, icons, videos, and other materials, may be protected by intellectual property laws.
You may not reproduce, modify, distribute, publish, sell, or commercially exploit website content without appropriate authorization.
21. Prohibited Activities
You may not use the website for unlawful purposes or attempt to interfere with its operation or security. Prohibited activities include submitting false information, impersonating another person, attempting unauthorized access, introducing malicious software, disrupting website functionality, or misusing website content.
22. Limitation of Liability
To the fullest extent permitted by applicable law, we will not be responsible for indirect, incidental, special, consequential, exemplary, or punitive damages arising from the use of the website or services.
Except where liability cannot legally be limited, liability relating to a specific service will be limited to the amount paid for that particular service giving rise to the claim.
23. Unforeseen Property Conditions
Home service projects may reveal hidden or previously unknown conditions, including structural issues, moisture, electrical or plumbing problems, inaccessible areas, code requirements, or other concealed conditions.
Such conditions may require additional work, materials, time, or expense and may result in changes to the original scope or schedule.
24. Events Beyond Our Control
We are not responsible for delays caused by circumstances reasonably beyond our control, including severe weather, natural disasters, utility interruptions, material shortages, supplier delays, transportation problems, government actions, emergencies, labor disruptions, or other unforeseen events.
25. Termination
Either party may end a service agreement according to its written terms and applicable law. Services may also be suspended where necessary because of non-payment, unsafe conditions, lack of property access, material delays, or other circumstances that prevent reasonable performance.
Upon termination, you remain responsible for amounts properly due for completed work, approved materials, services already provided, and other applicable charges.
26. Privacy
Information collected through the website, forms, consultations, appointments, and service interactions is handled in accordance with the applicable Privacy Policy.
By using the website or requesting services, you acknowledge that you have reviewed the applicable privacy practices.
27. Dispute Resolution
If a dispute arises regarding a service or transaction, the parties should first make a reasonable effort to communicate and resolve the matter informally.
Any applicable mediation, arbitration, litigation, jurisdiction, or venue requirements will be governed by the applicable service agreement and applicable law.
28. Governing Law
These Terms & Conditions will be interpreted and enforced according to the applicable laws governing the service transaction, unless a separate written agreement provides otherwise.
29. Severability
If any provision of these Terms & Conditions is found to be invalid, unlawful, or unenforceable, that provision will be limited or removed to the extent necessary, while the remaining provisions will continue to apply to the fullest extent permitted by law.
30. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes in our services, website functionality, business practices, or applicable legal requirements. Updated terms will be made available through the website.
31. Entire Agreement
These Terms & Conditions, together with any applicable quote, proposal, work order, service agreement, warranty, Privacy Policy, and other written terms provided for a specific project, constitute the applicable agreement governing the use of the website and requested services.
32. Acknowledgment
By continuing to use the website, submitting a request, requesting a quote, scheduling an appointment, or engaging our services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions, subject to applicable law.